🛠️ How It Works at Device Doctor

1. Choose Your Preferred Service Method:

• In-Store Drop-Off: Visit our locations at Carolina Place Mall in Pineville or Concord Mills Mall in Concord. Our friendly staff will assist you with your device repair needs.

• Mail-In Service: If you’re unable to visit in person, we offer a mail-in option. We’ll provide you with a pre-paid shipping label so you can send your device to us from your nearest post office. 

2. Schedule Your Repair:

• Walk-In: No appointment necessary. Simply drop by during our business hours. 

• Online Booking: Use our online appointment system to schedule a repair at your convenience.

3. Device Assessment and Repair:

• Expert Evaluation: Our certified technicians will assess your device to identify the issue.

• Transparent Quoting: We provide clear, upfront estimates before commencing any repair work.

• Efficient Repairs: Most repairs are completed the same day, often within an hour, depending on the complexity.

4. Quality Assurance:

• Premium Parts: We use only high-quality parts that meet or exceed OEM standards, ensuring your device functions like new.

• Warranty: Our repairs come with a warranty, giving you peace of mind.

5. Device Return:

• In-Store Pickup: Collect your repaired device from our store.

• Mail-In Return: For mail-in services, we’ll promptly ship your repaired device back to you.

📍 Locations & Contact

Carolina Place Mall:

11025 Carolina Place Pkwy, Suite A18
Pineville, NC 28134

Concord Mills Mall:

8111 Concord Mills Blvd, Suite 610
Concord, NC 28027

Phone: (704) 840-0908
Email: fixnow@devicesdoctor.comtor.com